How managed customer engagement creates better solutions for Digital Transformation by relying on existing subject matter experts to leverage AI and automation tools ensuring success with customer care.
Articles
How Sonic Branding Builds Business Value in Conversational AI
Sonic branding is creating a unique sound for a brand or company that can then be incorporated into all of the brands’ audio touchpoints in one way or another.
Adaptive Digital Onboarding: Key to Building Customer Lifetime Value
Daon’s unique approach enables enterprises to manage customer identity and authentication throughout their lifecycle and across channels with minimum friction and maximum assurance.
Acquiring Conversocial: A Savvy Next Step in Verint’s Digital Transformation
Verint’s acquisition of Conversocial signals its understanding that no definition of “boundless” is complete if it doesn’t accommodate the hundreds of millions of people using messaging apps.
Five Lessons Voicebots Have Taught Me
Concrete lessons about language, conversational rules, norms, and politeness strategies in the quest to build voicebots that emulate quintessentially human behavior.
Fulfilling Conversational AI’s Promise in Your Contact Center
Uniphore’s Vijai Shankar joins Opus Research in this video discussion of the major impact of AI and automation on employee and customer experiences.
Opus Research Report: “2021 Conversational Intelligence Intelliview”
Opus Research evaluates the products, services, positioning and potential of eleven firms that show leadership in helping enterprises surface insights from first-party data and make the most of Conversational Intelligence.
Webinar: “Making Bots Both Affective and Effective”
CX and Customer Care professionals are clamoring for solutions that make voicebots and chatbots more “affective” as an “Emotional AI” solution. What could go wrong?
Webinar: “The Age of Voice Innovation, Part I: Attributes of the New Engine”
Join Opus Research and LumenVox for a lively discussion (Tuesday, Sept 14) of how dramatic improvements in automatic speech recognition are shaping the voice channel.
Zoho Proves That “Business Intelligence” Is Not an Oxymoron
The recent release of Zoho Business Intelligence (BI) Platform strikes a great balance between automation for data prep and AI for conversational queries and predictive analytics.