Cingular’s US $41 billion acquisition of AT&T Wireless is a done deal. Judging by the opinion of the U.S. Department of Justice (DoJ), which gave its go-ahead on Monday Oct 15, having two huge behemoths atop the wireless service provider stack is a good thing for competition. The Federal Communications Commission followed suit in approving the merger the following day. As a result of their rulings the new Cingular will have to divest itself of operations in 16 markets in eleven swing states, and will have to forego bidding in the next wireless spectrum auction.
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CAT Scan Three: VoIP *is* Hype
From a CAT point of view, the services that carry the banner of “VoIP” to the market place, most conspicuously Vonage, Skype and AT&T CallVantage, are vying for expanded market share and ultimately revenues, while they help customers and prospective customers make a transition to converged network services.
CAT ScanTwo: Meanwhile, In Another Part of the Enterprise
Conversational access technologies originated in two distinctly different places in business enterprises. Contact centers (nee “call centers”) comprise the first site of concentrated interaction between a firm and its customers. Yet it is the corporate Web site that is having the greatest impact in cultivating the tastes, preferences and (most importantly) expectations of end users who are trying to carry out business, engage in a conversation or simply get information from the resources within an enterprise.
CAT ScanOne: Clues to Conversational Access
“Markets are conversations.” These are among the first words in the bible of open source, “The Clue Train Manifesto,” by Doc Searls, David Weinberger and Chris Locke. My own derivative of said theorem is that “conversations are markets” — a tenant that I hold near-and-dear while establishing the foundation of the Conversational Access Technologies Program at Opus Research.
These are among the first words in the bible of open source “The Clue Train Manifesto” by Doc Searls, David Weinberger and Chris Locke. My own derivative of said theorem is that “conversations are markets”, a tenant that I hold near-and-dear while establishing the foundation of the Conversational Access Technologies Program at Opus Research.