The availability of Google Voice features on smartphones illustrates why number portability may not be as important as previously thought.
Articles
Nuance Nabs Jott; Targets Mobile Assistance, UC and CRM
The acquisition of Seattle-based Jott brings a few mature applications and a few hundred thousand registered users to Nuance’s suite of voice-enabled mobile services. Founded in 2006 as part of a small covey of firms specializing in mobile transcription, Jott… Read More ›
Major Update for Fonolo
Fonolo stepped up its efforts to swing the self-service pendulum closer to the customer with the release of a major update of its “Deep Dialing” platform.
Recession Spurs Innovation
We’ve been struck by some of the recent announcements surrounding activity in various “Labs” run by the luminaries of Search, Cloud Computing and IP-Telephony.
New Attention to Mobile Voice Control (Thanks Apple and Om!)
“How Speech Technologies Will Transform Mobile Use” is a topic that’s near and dear to my heart; but at this point I would frame the issue as “How Mobile Use Will Transform Speech Technologies.”
IBM Touts Its Portal and Mashups
IBM is engaged in marketing, packaging and general boosterism to accelerate deployments of highly dynamic, personalized and (in many cases) mobile portals.
IfByPhone Promotes Call Distributor
cloud-telephony pioneer IfByPhone has formally launched a slew of self-service and routing services under the name “Call Distributor.
Speakers at Cisco Live Stress Smartphone-based Collaboration
Without using the specific term “Fixed Mobile Convergence”, executives from Cisco used the Cisco Live (formerly “Networkers!”) conference to describe a pivotal role for smartphones.
Orange Business and Aspect Boost OCS Claims
Both Orange Business and Aspect are taking decidedly Microsoft flavored approaches to enterprise-wide unified communications deployments.
NYTimes Column Highlights Google Voice’s Transcription Shortcomings
A recent column in the New York Times’ Technology section highlights the shortcomings of Google Voice’s voicemail transcription service. This is a necessary step in expectation setting among potential users.