Today marks the 10th anniversary of “the first draft of VoiceXML” (meaning Rev 0.9). There is no question that the W3C-sanctioned standard for a mark-up language for developers of speech-based interactive applications is what makes “Recombinant Telephony” possible.
VoicePad offers a “white label” managed service to real estate brokerages.
The Financial Post indicates high levels of interest in the company’s “Carrier Voice Application Services” group.
Kirusa, a long-time provider of hosted automated voice services has gained a wireless carrier customer as the Ugandan subsidiary of MTN launched a new “Voice SMS” using Kirusa’s platform.
Gold Systems has transformed Microsoft Office Communicator into a platform for publishing Twitter “Tweets” as part of its Social Center concept.
Yellix and Phweet are but two examples of how traditional phone calls will be integrated into social media.
Tellme had some interesting research results regarding social, mobile multitasking. Not surprisingly, it reveals that the group of mobile subscribers who have smartphones have their phones at ready and in use when they undertake their daily activities.
As part of a new “Tips” program aimed to enhance the prospects for a better, multi-modal mobile user experience, Nuance Communications is addressing core pocketbook issues.
A couple of seemingly unrelated developments signal a certain instability in the computing and communications fabric that supports innovative, distributed customer care and communications initiatives
If there is a positive take-away from Spinvox’s recent public relations disaster it should be that a general realization that there is nothing inherently wrong with human intervention on behalf of a more successful automated speech interaction.