You know we’ve moved into the era of Recombinant Telephony when one of the major VoIP service platform providers, BroadSoft, launches its own AppStore.
Articles
More Features, Less Filling: Google Voice “Light” Debuts
Today Google takes a page out of the wireless carrier playbook by using a combination of call forwarding to voice mail in conjunction with SMS to offer a “light” version of Google voice. The result, as dramatized in this video, is something akin to visual voicemail on the iPhone combined with the voicemail-to-text feature of the full-featured Google Voice service.
Real-Time Search Wars Put Spotlight on Profiles and “Status Indicators”
Last week Microsoft triggered something of an imbroglio by forging formal agreements with both Twitter and Facebook whereby their content will be indexed for inclusion in Bing search results.
Recombinance Results in “Social CRM”
“Social CRM” is an evolutionary link as the providers of contact center infrastructure embrace peer-to-peer communications, ratings and social networks.
Skype “Next Generation”: Platform for Commoditization or Collaboration
Today, the Internet pipes reverberated with thought-provoking posts from Voxeo’s Dan York and Skype Journal’s Phil Wolff. York’s post was triggered by an asynchronous exchange between eComm organizer Lee Dryburgh and telecommunications entrepreneur Shidan Gouran regarding Skype’s likelihood of supporting SIP.
Spoken Buys GotVoice; Will Integrate VoiceMail Transcription with MS Exchange 2010
Incorporating Spoken’s technology with the new Exchange Server will allow voicemail recipients to read a transcript of a stored message or click on an icon to listen to the .wav file.
Twitter Lists Launch Coincides with Real Time Web Summit
Twitter launched its much anticipated Twitter Lists feature, while Google’s pubsubhubbub makes Twitterfeed into “Feedburner for the real time Web”
Google Invites You to “Invite a Friend” to Google Voice
Google counters AT&T’s claims of non-inclusiveness, by stepping up viral efforts to make its call management and voice processing service more popular.
Tarred by Danger’s Brush? Let’s Back-up a Little Bit
The Danger Data Loss Episode is a cautionary tale for service providers and end-users alike. It is more important than ever before for people to make sure that their most important data – like your contacts, photos, important documents and projects – are stored in multiple locations.
Cisco and Salesforce.com to Offer Contact Center “In the Cloud”
Salesforce.com and Cisco Systems are partnering to offer a new service called Customer Interaction Cloud.