Invoca unveiled “AI-powered features” that support use cases that have positive impact on customer experience while streamlining processes with direct impact on a company’s bottom line.
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Oracle and Cohere Form Partnership for Generative AI Services
Oracle recently announced a partnership with Cohere to develop generative AI services aimed at helping companies automate their business processes.
Opus Research Report: “State of Voice 2023”
Working in conjunction with Deepgram, the 2023 report provides a snapshot of what the sudden, fundamental rise in expectations in Conversational AI means for the speech industry.
Webinar: “Big Enough” Language Models: Domain-Specific Approaches to Speech AI
Join Deepgram and Opus Research (webinar, May 31) to learn the fundamental concepts of LLMs and its impact for real-world business approaches for Speech AI.
Voice Assistants to Benefit from Generative AI’s Popularity
Will the viral adoption of OpenAI’s ChatGPT and expanded availability of LLMs and generative AI resources drive similar, explosive growth for automated voice assistants?
The New Full Stack (Part 2): Zoom’s Federated Approach to LLMs
Organic adoption of Zoom’s Conversation Intelligence offerings reflects the rapid evolution toward next-gen apps that turn Zoom IQ into a smart companion.
“The New Full Stack”: Vonage And Ericsson
As a subsidiary of Ericsson, Vonage is adding deeper and wider foundational layers that support seamless mobility services made possible by application integration through 5G APIs.
2023 Global Survey: State of Intelligent Authentication and Contact Center Security
This exclusive global survey highlights the growing pressure on organizations to handle increasing call volumes and call complexities while simultaneously employing modern authentication and fraud prevention procedures.
Invoca’s PreSense Provides Contact Center Agents with Right Data, Right Time
In a partnership with Five9, the customized solution presents agents real-time caller context data (such as search keywords, web pages, shopping cart items) all gathered prior to answering the call.
Enterprise Connect Meets Gen “G” (for Generative)
Last week’s Enterprise Connect showcased how companies like Cisco, Genesys, NICE, Verint, and Zoom (among others) highlighted how well their enterprise customers are integrating Conversational AI into the routines of both customers and employees.