Learn how companies like Knowbl leverage pre-trained models to provide brands the building blocks they need to construct better bots and robust conversational experiences.
Articles
Salesforce and Microsoft Boost Conversational AI in Contact Centers and Enterprise-wide
Salesforce and Microsoft, two giants of cloud-based computing, employ their own branded renditions of #GenerativeAI based on OpenAI’s library or LLMs and generative AI resources.
The Business Value of Leveraging Large Language Models: A Knowbl Example
Knowbl, a Conversational AI specialist whose products and services dramatically reduce the time and effort it takes for a company to build and customize a branded bot, has received seed-round funding from a group led by Vestigo Ventures.
Opus Research Report: “Decision Maker’s Guide to The Conversational Cloud”
A valuable resource for decision-makers evaluating options for adding AI, automation, and intelligence to customer care infrastructure to meet clearly defined and measurable business outcomes.
Two More Bricks in the Conversational Intelligence Wall: Uniphore Acquires Red Box and Hexagone
The combined technologies complement Uniphore’s X Platform “fusing” voice and text-based conversational data with visual and tonal metadata to derive insights that foster better customer understanding.
Invitation for Nominations: 2023 Opus Research Awards for Conversational AI
Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards recognizing excellence for real-world implementations of chatbots, voicebots, and conversation intelligence.
The Broken Promise of Conversational AI
Five9’s Justin Guerra explores the very human reasons “conversational” bots fail to engage customers and offers strategies you can employ today to keep the CX promise.
Webinar: “Addressing Challenges of the New Economy with Conversational Intelligence”
Hear how Spectrum Retirement Services leverages Conversational Intelligence to spend smarter and improve ROI on marketing budgets, all while prioritizing the customer.
Webinar: “Making Bots Better: Leveraging Transformer-Based Solutions”
Join Knowbl and Opus Research to learn how the latest transformer-based, large language models (like ChatGPT) enable enterprises to deliver on the self-service promise of Conversational AI.
Latest Release of Zoho Desk Balances Chatbots and Live Agent in Blended Conversations
The latest release of Zoho Desk distinguishes itself by supporting conversations between enterprises and their customers that move effortlessly from bots to humans… and back again.