This exclusive global survey highlights the growing pressure on organizations to handle increasing call volumes and call complexities while simultaneously employing modern authentication and fraud prevention procedures.
Articles
Invoca’s PreSense Provides Contact Center Agents with Right Data, Right Time
In a partnership with Five9, the customized solution presents agents real-time caller context data (such as search keywords, web pages, shopping cart items) all gathered prior to answering the call.
Enterprise Connect Meets Gen “G” (for Generative)
Last week’s Enterprise Connect showcased how companies like Cisco, Genesys, NICE, Verint, and Zoom (among others) highlighted how well their enterprise customers are integrating Conversational AI into the routines of both customers and employees.
Opus Research Announces 2023 Conversational AI Award Winners
This year’s winners of excellence in Conversational AI deployments include: Johnson & Johnson, LBC Express, McKesson, TELUS and Memorial Hermann / Waypoint Healthcare Solutions.
Webinar: “Synthetic Voice and DeepFakes: What’s Real and What You Can Do About It”
A rapidly evolving threat landscape including Deepfakes and Synthetic Voice can take advantage of security holes within business organizations (Webinar | April 18)
The Composable CX Conundrum: Adopting the Right Approach
Learn how real-world implementations of Composable CX, led by companies like LumenVox, deliver superior customer experiences and major business advantages.
Making Bots Better by Leveraging Transformer-Based Solutions
Learn how companies like Knowbl leverage pre-trained models to provide brands the building blocks they need to construct better bots and robust conversational experiences.
Salesforce and Microsoft Boost Conversational AI in Contact Centers and Enterprise-wide
Salesforce and Microsoft, two giants of cloud-based computing, employ their own branded renditions of #GenerativeAI based on OpenAI’s library or LLMs and generative AI resources.
The Business Value of Leveraging Large Language Models: A Knowbl Example
Knowbl, a Conversational AI specialist whose products and services dramatically reduce the time and effort it takes for a company to build and customize a branded bot, has received seed-round funding from a group led by Vestigo Ventures.
Opus Research Report: “Decision Maker’s Guide to The Conversational Cloud”
A valuable resource for decision-makers evaluating options for adding AI, automation, and intelligence to customer care infrastructure to meet clearly defined and measurable business outcomes.