At Call Center Week in Las Vegas Five9 officially launched the Summer Release of its core cloud-based contact center offering.
Mobile + Location
New Apple iOS to Ship with Baked in “Hey, Siri” Feature
“Hey, Siri” was the top feature promoted by Craig Federighi, senior vice president of Software Engineering, when he introduced iOS 8 at WWDC (Apple’s World Wide Developer Conference).
Who Needs the Talking Refrigerator When You Have Amazon Dash?
Amazon Dash is best thought of as a part of a generation of Intelligent Assistants that we, members of humankind, should start getting ready to master.
Solariat Acquisition brings Social Media Analytics into the Genesys Customer Experience Platform
Genesys has acquired the assets of social listening and analytics specialist Solariat for an undisclosed sum.
Why I Joined Opus Research. It’s Heresy!
Why I decided to join Opus Research, a leading market analyst firm in self-service, multimodal customer care, voice biometrics, place-based marketing, and intelligent assistants.
Blue KC Taps IntelliResponse for Website Questions about Affordable Care Act
Blue Cross and Blue Shield of Kansas City (Blue KC) is touting the use of virtual agents for a “more engaging online experience
CaféX Fusion: Real-time Customer Care Software that Delivers on WebRTC’s Hype
CaféX’s products deliver on WebRTC’s promise of initiating a live stream of audio or video from a Web browser without requiring a customer to download and install a client or plug in.
Microsoft’s Silent, But Cortana is Getting Ready to Replace Bing on Windows Phones
without confirmation from Microsoft), the fictional artificially intelligent being that first appeared in the xBox videogame “HALO: Combat Evolved” and its sequels, is being recruited to be the “Siri-equivalent” for Windows-based phones and tablets.
3iLogic-Designs’ SimSim Brings a Voice Interface to the Internet of Things
Those of us who have been following development of a Conversational Interface for the Internet of Things (IoT) are very familiar with the myriad of challenges confronting product or service developers. We all start with a vision, rooted in the… Read More ›
Sochi Showcases The Power of Avaya’s Fabric-Enabled Network to Fuel Innovation
Avaya’s approach to supporting multiple high-speed digital networks to support communications and collaboration at the Olympic Games will have profound implications for supporting multiple, multichannel conversations between companies and their customers.