How the Covid-19 global pandemic crisis exposed pre-existing performance problems and known security vulnerabilities in the customer care fabric of brands around the world.
Intelligent Authentication
New ID R&D Product Focuses on Fraud Prevention in Contact Centers
Fighting “new account fraud” is the target of IDFraud™ Contact Center, a new product offering from ID R&D whose stock-in-trade is biometric-based, conversational authentication, fraud reduction and liveness detection.
Neuro-Symbolic Artificial Intelligence and Potential Impact on Conversational Commerce
The joint research effort from MIT-IBM Watson AI Lab could allow companies to do more with less data and have significant implications for customer care, digital commerce and employee productivity.
Webinar: “Survival Guide to the 50 Shades of Phone-Based Fraud: The Pandemic Edition”
Join Opus Research and software provider NICE to learn about cloud-based contact center solutions and the latest technologies for intelligent authentication and fraud-loss prevention. (June 25)
Conversational Intelligence Intelliview: Converting First-Party Data to Business Insights
Firms included in this exclusive report represent a diverse set of disciplines, each with solutions to analyze conversational content and “first-party data” to increase sales and achieve business goals.
Lumenvox-OneVault Partnership Fosters IAuth Ecosystem
OneVault has formalized its partnership with Lumenvox and created a partner-friendly ecosystem to address growing set of voice biometrics use cases.
IAuth Takes on High Profile at RSA Conference
Opus Research caught up with execs from Pindop, Nuance, Next Caller, Nok Nok Labs, Payfone and Biocatch to talk through the latest progress into Intelligent Authentication #IAuth
Zoho Fortifies a Formidable Solution Stack With AI
Zoho’s “Analyst Day” provided nothing short of a throw-down to the leading providers of cloud-based software suites, highlighting activities with elements of AI and an unprecedented commitment to privacy protection.
“2020 Vision” for Conversational Commerce: Five Things We Must Get Right
It would be poetic justice for 2020 to be the year that everything in Conversational Commerce comes into focus; but that is too much to ask. Still, several positive trends are afoot as we enter the second decade of the… Read More ›
Opus Research “Vendors That Matter” Series: Marchex
Opus Research delves into how Marchex is defining “Conversational Intelligence” with applications and services that combine Machine Learning, Natural Language Processing and Voice Biometrics to augment classic Call Analytics.