In this first installment of the “The Business of Intelligent Authentication” video series, Matt Smallman and Dan Miller address the security gaps of customer authentication in contact centers.
Intelligent Authentication
Opus Research Report: Stopping Fraud at The New Front Door (Spelled “IVR”)
How an end-to-end approach that spans time, channels and multiple data sources can detect fraudster activity in the IVR.
Webinar: “The New Authentication Ecosystem: A Primer”
Join Opus Research, SymNex Consulting and LumenVox in a live video chat to hear research findings and insights from the recently published “2020 Intelligent Authentication and Fraud Prevention Intelliview.”
Video: Creating Business Value with Today’s Intelligent Authentication Solutions
As enterprise decision makers seek competitive context for implementing voice authentication and fraud prevention technologies, who better to turn to than the expertise at Opus Research and SymNex Consulting.
Opus Research Report: “2020 Intelligent Authentication and Fraud Prevention Intelliview”
In this third annual Intelliview, Opus Research and SymNex Consulting evaluate 20 firms to understand technology solutions to emerging security threats and CX challenges.
Uniphore Strengthens BPO Alliances with WNS Partnership
As the global pandemic accelerates remote work environments, combined with customer care operations moving to the cloud, BPOs and contact center technology providers push for digital transformation.
Genesys Establishes a new Multi-Cloud Ecosystem; How Nuance Customers Could Benefit
With the introduction of Genesys “multi-cloud” Engage offering, “containers” and “Kubernetes” now enter the everyday lexicon of contact center administrators and CX aficionados.
Interactions’ Virtual Collections Agent (VCA): A Win/Win for Accounts Receivables Management
Interactions LLC launched an automated Virtual Collections Assistant with go-to-market partner and customer ERC (Enhanced Resource Centers)
Journey Lays Out Path for Secure, Zero-Knowledge Authentication
Leveraging “zero-knowledge” authentication, the company hopes to improve customer satisfaction, prevent fraud and drive operational efficiencies for contact centers.
Opus Research Report: A Cloud-Based Approach to Intelligent Authentication
How the Covid-19 global pandemic crisis exposed pre-existing performance problems and known security vulnerabilities in the customer care fabric of brands around the world.