While a BBC reporter may have recently fooled HSBC’s Voice ID system by having his twin brother impersonate his voice, Opus Research believes voice authentication and fraud detection is here to stay and will grow significantly.
Intelligent Authentication
Opus Research Welcomes Ravin Sanjith As Intelligent Authentication Program Director
A dynamic coverage area calls for a dynamic leader and Ravin Sanjith meets and exceeds that requirement for Opus Research’s Intelligent Authentication program.
Webinar: “Getting Voice Biometrics Authentication Right in Financial Services”
On Thursday, June 8th, join Interactions and Opus Research as they describe the steps that financial service companies should take to incorporate voice biometrics authentication into the customer care experience.
Opus Research’s Intelligent Assistant Conference Highlights the Power of Intelligent Augmentation
With case studies from T-Mobile, Dixons Carphone, HSBC, BGL Group and more, last week’s IA Conference London showcased how automation can empower customer support staff to improve efficiencies and deliver business results.
Intelligent Assistants Conference London 2017 – Agenda & Presentations
Hosted by Opus Research, IA Conference London 2017 featured leading brands and enterprises, including Dixons Carphone, Amazon, Skyscanner, T-Mobile, Google, BGl Group, HSBC and others, defining the role of intelligent assistants as ubiquitous, conversational user interfaces.
Beyond the Bot Hype: Intelligent Assistants Conference London Is One Week Away
Featured case studies and presenters from leading brands & enterprises: HSBC, Google, BGL Group, Capgemini, Dixon’s Carphone, Amazon, T-Mobile, Enfield Council, Motability Operations, and more
Experienced Executives Talk about Intelligent Assistants’ Impact on CX (and Their Bottom Lines)
With “voice-first” devices in 10 million homes answering to “Alexa”, “OK Google” or simply “Computer”, the #IAConfLondon is the place to meet the people that are defining the best ways to incorporate Intelligent Assistants into your customer care strategies.
Intelligent Assistants & Bots: Transforming Self-Service
Brainfood’s Martin Hill-Wilson recently interviewed Opus Research’s Dan Miller about how bots, AI and intelligent assistants are transforming self-service strategies.
Amazon Developing Speaker Recognition Features for Alexa and Echo
News spread this week, thanks to a report from Time, that Amazon is working on a new feature that would give Alexa the ability to recognize an individual’s voice.
Opus Research Report: “Digital Virtual Assistants”
In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.