C3 San Francisco (#C3SF2018 – Sept 12-13, Four Seasons Hotel) was designed to help organizations unlock the power of machine learning, natural language processing, AI, continuous authentication and intelligent assistance.
Intelligent Authentication
Opus Research Report: “Global Survey: Drivers For Deploying Speech Analytics (Year 3)”
Key findings from this global tracking study on speech analytics, in its third year sponsored by Uniphore, include: adoption trends by region and industry; impact of compliance regulation; growing interest in real-time applications, business objectives, virtual agents.
Webinar: Key Findings Unveiled from Global Survey on Drivers for Deploying Speech Analytics (Aug 23)
Opus Research and Uniphore discuss findings from a global survey of 500 contact center and customer experience decision-makers to understand implications of Speech Analytics on enterprise customer care strategies.
Introducing bAIometrics: biometrics with {AI} inside
Modality-specific biometrics such as voice, finger, and facial are leveraging machine learning and deep neural networking for a far more efficient, multi-modal, context aware authentication — dare we say “bAIometrics”
Get Your Nominations In for the 2018 Conversational Commerce Awards (CCAs)
Since 2014, Opus Research awards have showcased real-world implementations of conversational user interfaces for customer engagement, digital commerce, self-service, employee assistance, and intelligent devices.
Voice Biometrics-Plus: A Six-Month Assessment
New developments and product introductions in voice-based authentication technologies reflect an acceleration in the adoption of solutions for authentication, identification and fraud reduction driven by greater capabilities and reliability.
The Conversational Commerce Revolution Continues: John Chambers to Anchor Keynote Panel at C3 San Francisco
A keynote panel with the former Chairman and CEO of Cisco, case studies from Autodesk and VIPShop, and in-depth panel discussions — C3 SF is designed to connect the dots for digital transformation.
Beyond Credit Scoring: TransUnion and Experian Signal a Credible Alternative for Identity and Fraud Management
Moves by TransUnion and Experian in the ID&V and Fraud space demonstrate continued investment in new security technologies and modalities, and also signal time for credit bureaus to disrupt themselves through distributed architectures.
Conversational Commerce Conference London 2018 – Agenda & Presentations
Opus Research’s Conversational Commerce Conference London (8-9 May) helped organizations unlock the power of machine learning, natural language processing, continuous authentication and intelligent assistance.
VoiceTrust Joins SpeechXrays Project to Merge Voice Biometrics, Acoustics and Facial Recognition
With over 15 years of voice biometrics development expertise, VoiceTrust will help accelerate SpeechXray’s delivery of a full multi-channel acoustic voice recognition and dynamic face recognition platform.