Among the features that distinguish the Apple Watch from Pebble and Samsung’s Galaxy Gear, is its ability to serve as a platform for Siri.
Intelligent Assistants
Opus Research Conference Highlights the Value of Virtual Assistants for Mobile and Enterprise Activities
Intelligent Assistants Conference 2015 to showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web chat and Web-based interactions, and the future of the contact center.
The Privacy Conundrum: Big Brother’s Threat to Intelligent Assistance
Time to strike a balance between the costs (in terms of loss of privacy, investment in time, exposure to hacking, etc) and the benefits of using devices and services that involve selective disclosure of personal information.
“Sequencing the Omnichannel Customer Conversation”
A new report from Opus Research determines that, on average, customers use between 4 and 5 different “channels” to support their commercial endeavors led by email, phones, websites, social media, mobile apps and brick-and-mortar stores.
Intelligent Assistance and the Inside Game: Inroads into the Enterprise
Intelligent assistants are establishing additional business value by extending their reach further inside the enterprise.
CodeBaby Launches Intelligent Assistant for Health Insurance Customers in Colorado
The virtual assistant coach, Kyla, is the latest intelligent assistant technology to provide online support and improved customer experience for the healthcare industry.
Microsoft Makes “Intelligent Assistance” Central to Staying Relevant
Cortana is positioned to be the highly personalized, human-like front-end to all of Microsoft’s software, services and devices.
Lessons from Shopping for Intelligent Assistants
Helpful considerations for businesses looking to invest in proven, commercial intelligent assistant solutions.
Facebook Buys An “Open” Platform for Voice-based Intelligent Assistance
Facebook has acquired wit.ai, a small venture whose “open” approach to natural language processing (NLP) and machine learning has attracted over 6,000 developers to its fold.
2015-The Year Intelligent Assistance Takes Off For Real
Because these ongoing commercial conversations take place over time and a multitude of channels, it has become clear that the persistent presence of an Intelligent Assistant is taking on great value.