A new report from Opus Research determines that, on average, customers use between 4 and 5 different “channels” to support their commercial endeavors led by email, phones, websites, social media, mobile apps and brick-and-mortar stores.
Intelligent Assistants
Intelligent Assistance and the Inside Game: Inroads into the Enterprise
Intelligent assistants are establishing additional business value by extending their reach further inside the enterprise.
CodeBaby Launches Intelligent Assistant for Health Insurance Customers in Colorado
The virtual assistant coach, Kyla, is the latest intelligent assistant technology to provide online support and improved customer experience for the healthcare industry.
Microsoft Makes “Intelligent Assistance” Central to Staying Relevant
Cortana is positioned to be the highly personalized, human-like front-end to all of Microsoft’s software, services and devices.
Lessons from Shopping for Intelligent Assistants
Helpful considerations for businesses looking to invest in proven, commercial intelligent assistant solutions.
Facebook Buys An “Open” Platform for Voice-based Intelligent Assistance
Facebook has acquired wit.ai, a small venture whose “open” approach to natural language processing (NLP) and machine learning has attracted over 6,000 developers to its fold.
2015-The Year Intelligent Assistance Takes Off For Real
Because these ongoing commercial conversations take place over time and a multitude of channels, it has become clear that the persistent presence of an Intelligent Assistant is taking on great value.
Intelligent, Speech-Enabled Tech Gifts for Your Holiday Shopping List
Amy Stapleton offers a few gift ideas for technology enthusiasts, both young and old, ranging from a speech-enabled smart home device to the latest in intelligent assistants.
IntelliResponse’s Virtual Agent Will Fit Well With [24]7 Portfolio
[24]7’s acquisition of IntelliResponse is an important step in the development of the conversational engagement model that is becoming necessary in the mobile-first, multi-channel world of digital commerce and customer care.
How Marketing Leaders (MLs) Can Deliver Results and Keep Their Jobs (Part II)
Second of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.