NICE flipped the script when it announced general availability of CXOne Mpower,an elegant integration of products, features and functions already available under the CXOne and Enlighten brands.
Intelligent Assistants
Micosoft’s Latest Dynamics Contact Center Build puts Copilot First
Microsoft is correct to make GenAI the core of a differentiated CCaaS offering. It is a newcomer to CCaaS, yet it has spent more than a decade establishing its bonafides in Conversational AI (the precursor to GenAI).
Welcome to The AI Arcade: Introducing Genesys AI Experience Tokens
Genesys’ AI Experience comes with pricing and packaging parameters that answer the LLM Conundrum.
How the Core Benefits of Generative AI Deliver Smarter CX (Webinar)
Identify first-order GenAI concerns and build a successful CX strategy to help you effectively prepare for practical AI customer care implementations.
Verint Defines How to Stand Out in the GenAI Era
In rebranding itself as “The CX Automation” company, Verint is responding to a clear demand for enhancing customer experience while simultaneously lowering costs.
A Rising Tide Raises All (Voice) Bots
Developers of voice assistants are accelerating efforts to popularize GenAI-informed services.
United Airlines, TXU Energy, and Memorial Hermann Among Opus Research’s 2024 Conversational AI Award Winners
Opus Research awards celebrate outstanding achievements in the application of NLU, Conversational AI, and Generative AI business use cases.
Amazon Q Update: Connecting with Amazon Connect
During a recent demonstration at Amazon’s Contact Center Day, Amazon spokespeople showcased how Amazon Q integrates with Amazon Connect.
Shaping the Future of Customer Care: Innovative Self-Service
This free whitepaper delves into the dynamic landscape of self-service customer care and Conversational AI, exploring the challenges, opportunities, and advancements that define its evolution.
Gauge Your Position on the GenAI Continuum
As a contact center professional, it’s likely your company is somewhere in the process of evaluating or implementing Generative AI capabilities. Large Language Models (LLMs) fall under the broader umbrella of Generative AI. This classification emphasizes an LLM’s capability to… Read More ›