In this white paper, Dan Miller outlines how taking a Conversational Voice Response (CVR) approach augments basic IVRs with the latest technologies to create a new category of self-service platforms.
Intelligent Assistants
Vonage, NewVoiceMedia and Nexmo: Defining the Full Solution Stack for Conversational Commerce
Vonage’s $350 million purchase is the culmination of a series of acquisitions by the pioneer of Voice-over-IP (VoIP) as it responds to evolving yet fundamental changes in how enterprises engage and carry on conversations (Conversational Commerce) with their customers and prospects.
Alight’s “Lisa” Empowers Self-Service Customer Decisions for HR Benefits Enrollment
A global provider of outsourced benefits administration and cloud-based HR, Alight turned to an automated intelligent assistant to handle complex customer conversations and create a positive business impact.
Intelligent Assistants to Redefine AdTech and Conversational Marketing
Current methods for advertising and promotion are annoying and taking a conversational approach will help.
Twilio’s AutoPilot: Toolkit Write-Once-Render-Everywhere Intelligent Assistants
Twilio, a company chartered in 2008 to support standards-and API-driven telephony apps, has launched “Autopilot”, a development platform that serves, in part as the Rosetta Stone for conversational intelligent assistance.
Why Consumers Are Rapidly Turning to “VoiceFirst” Assistants Across All Devices
In this panel discussion from last month’s Conversational Commerce Conference, SoundHound’s Katie McMahon, VUI Inc.’s Pino Di Fabbrizio and Pullstring’s Oren Jacob discuss design and implementation considerations for “VoiceFirst” strategies.
How Voice, Big Data and Machine Learning Are Connecting the Dots for Conversational Commerce
In a keynote conversation at last month’s C3 San Francisco, John Chambers, former CEO and Chairman with Cisco, sits down with Uniphore’s Umesh Sachdev and Opus Research to discuss how AI technologies are accelerating business opportunities.
Autodesk’s Customer-Centric Approach In Launching a Virtual Agent (AVA)
In this featured case study from last month’s Conversational Commerce Conference in San Francisco, Autodesk presents why they launched a conversational intelligent assistant (AVA) for customer service and what they learned along the way.
USAA, Royal Bank of Canada, Alight Solutions Named 2018 Conversational Commerce Award Winners
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.
Conversational Commerce Conference San Francisco 2018 – Agenda & Presentations
C3 San Francisco (#C3SF2018 – Sept 12-13, Four Seasons Hotel) was designed to help organizations unlock the power of machine learning, natural language processing, AI, continuous authentication and intelligent assistance.