With thousands of brands evaluating their options for implementing chatbots and intelligent virtual assistants it is clear that “Conversational Commerce” is no longer about platitudes or vague concepts; it’s about money.
Intelligent Assistants
Data Show How Chatbots Help Businesses Perform Better and Improve Customer Experience
Ubisend releases a “cheatsheet” data report on how chatbots and intelligent assistants are helping global businesses benefit from day-to-day improvements in customer care, operational efficiencies and conversational marketing.
Five Guiding Principles for Conversational Commerce in 2019
2019 approaches and the C-word, “Conversational” is everywhere. It has become the ubiquitous antecedent on websites, product collateral and analyst reports touting “Conversational AI”, “Conversational Marketing”, “Conversational Analytics” and (my personal favorite) “Conversational Commerce”. Its importance already extends beyond Contact… Read More ›
How Chat Analytics Differs from Voice Analytics
Developing analytics for each customer support channel — whether it’s voice, email, chat — help fuel a continuous improvement process that will drive your business toward your desired outcomes.
Microsoft Bolsters Conversational Bot Suite By Acquiring XOXCO
Microsoft’s dedication for more sophisticated Conversational AI solutions will help businesses engage conversationally with their prospects, customers and clients.
M&A Activity Signals a Focus on Data, Machine Learning and Conversations
The common factor among SAP’s acquisition of Qualtrics, Marchex purchase of Telmetrics and Nuance divesting its Digital Imaging business is a focus on customer experience and the value of conversations.
Marchex Acquisition of Telmetrics Accelerates Evolution of Conversational Marketing
Marchex’s purchase of TelMetrics signals the company’s transformation from call tracking and attribution services to Conversational Marketing.
Opus Research Report: “Conversational Voice Response: Bringing the Best Tech Forward”
In this white paper, Dan Miller outlines how taking a Conversational Voice Response (CVR) approach augments basic IVRs with the latest technologies to create a new category of self-service platforms.
Vonage, NewVoiceMedia and Nexmo: Defining the Full Solution Stack for Conversational Commerce
Vonage’s $350 million purchase is the culmination of a series of acquisitions by the pioneer of Voice-over-IP (VoIP) as it responds to evolving yet fundamental changes in how enterprises engage and carry on conversations (Conversational Commerce) with their customers and prospects.
Alight’s “Lisa” Empowers Self-Service Customer Decisions for HR Benefits Enrollment
A global provider of outsourced benefits administration and cloud-based HR, Alight turned to an automated intelligent assistant to handle complex customer conversations and create a positive business impact.