Hear practical insights from real-world, successful deployments of chatbots and intelligent assistants that highlight the importance of combining high quality tools with key strategies and approaches that businesses should keep in mind.
Intelligent Assistants
The Genius of Five9’s “Path to AI”
In this post, I discuss how Five9’s approach to supporting its customers and prospects’ efforts to introduce conversational AI differentiates it from the competition.
Walmart Buys Aspectiva; Proves Less is More for Shopper Assistance
With its acquisition of Machine Learning and Natural Language Processing specialist Aspectiva, Walmart is out to prove that not all data is created equal, especially in the heat of developing Shoppers’ Assistants.
The “Better Bots Faster” Movement: New Platforms from Nuance, Discourse.ai and Google
Businesses are moving their “bot strategy” from vision to reality at unprecedented speeds. Now they have help from solution providers with development platforms that fulfill on the promise of applying Machine Learning and Deep Neural Networking to the hard tasks involved.
Opus Research Report: “New KPIs and Metrics for Intelligent Assistants”
Opus Research presents and analyzes core metrics in the implementation of chatbots and intelligent assistants and introduces emerging performance benchmarks for contact center and customer care operations, employee productivity, and, ultimately, the bottom line.
Webinar: “From Speech Analytics to Conversational Service Automation: The Path Forward”
Learn how a new category of Speech Analytics solutions integrates machine learning and natural language generation to create dramatic efficiencies, accuracy, cost savings and return on investment.
Webinar: “Natural Language Processing: The AI-Infused Resource That’s Revolutionizing Automated Care”
As businesses of all sizes investigate how and why to introduce “Conversational AI”, Opus Research and Inference Solutions explain why Natural Language will shape the future of Conversational Commerce.
IBM’s Think 2019 Shows the Potential for Human+AI Intelligent Assistants
Think 2019 showcased a slew of sessions and topics delving into real-world opportunities of humans and machines working together, namely with IBM’s Watson Assistant.
Twilio Lures Tropo’s CTO to be Chief Architect for Flex
Opus Research seldom makes note of personnel changes on this site, but the hiring of Jose de Castro as Sr. Architect for Twilio Flex confirms the reality of a new world order for the Communications Platform as a Service (CPaaS)…. Read More ›
Zoho Brings Conversational AI to Full Suite of CRM and Customer Service Products
As a leading provider of business, collaboration, and productivity applications, Zoho has integrated conversational AI capabilities into its suite of products with “Zia,” an intelligence-enabled assistant and analytics engine.