The joint research effort from MIT-IBM Watson AI Lab could allow companies to do more with less data and have significant implications for customer care, digital commerce and employee productivity.
Intelligent Assistants
Webinar: “Introducing Native Process Automation – AI-Infused Workflows for Contact Centers”
Join Thrio, TELUS International and Opus Research for this free webinar (Tuesday, June 2nd) to learn how AI-infused workflows and cloud-based services support both agent-based and automated self-service.
Introducing Native Process Automation: The Foundation of Practical Workflow Management
Developed and put into practice by cloud-based contact center specialist, Thrio, NPA workflows are clear, simple, and have the potential deliver the key benefits that enterprises expect from Conversational AI.
Conversational Intelligence Intelliview: Converting First-Party Data to Business Insights
Firms included in this exclusive report represent a diverse set of disciplines, each with solutions to analyze conversational content and “first-party data” to increase sales and achieve business goals.
Opus Research “Vendors That Matter” Series: Waterfield Technologies
Waterfield Technologies offers the Blueworx IVA Platform, a cost-effective platform to manage self-service resources and conversational virtual assistants at enterprise scale.
Nuance Mix: Intelligent Assistant Development Platform for DIYers
Nuance Communications took a giant step toward democratizing Enterprise IA development with Nuance Mix, tools and APIs for do-it-yourself developers.
Pandemic Portends Positive Changes for Contact Centers
Home agents in distributed contact centers are being called upon more frequently, with more tasks to perform. This is the opportunity for Conversational Service Automation (CSA) to shine.
Telus International Partners with Thrio for Global Cloud Contact Center Offering
Telus International’s partnership with Thrio brings global scale to Native Process Automation (NPA), a highly flexible approach to adding Conversational AI to agent or customer workflows.
Opus Research “Vendors That Matter” Series: Zoho
Zoho offers affordable, business-driven, AI-infused applications that integrate with the collaboration, productivity and CRM tools most businesses are already using.
How Measuring the Intelligence of Virtual Agent Conversations Improves Performance
Solution provider Haptik has developed an important new framework (“Intelligence Satisfaction Score”) that measures the effectiveness of successful intelligent virtual assistant conversations.