Join Opus Research and Marchex for a live, interactive webinar (July 23) to learn how textbots and SMS messaging can dramatically uplift conversions and drive critical actions that increase revenue.
Intelligent Assistants
Vonage’s Cloud Platform Rises to New Demands of Telehealth
The greatest testimony to the success of Alan Masarek’s strategy and tactics is the success Vonage in the fast-growing world of telehealth.
Reaping the Benefits of the Voice First Web
The #VoiceFirst disruption is far reaching with fundamental business implications for conversational marketing, customer care and intelligent assistance.
Neuro-Symbolic Artificial Intelligence and Potential Impact on Conversational Commerce
The joint research effort from MIT-IBM Watson AI Lab could allow companies to do more with less data and have significant implications for customer care, digital commerce and employee productivity.
Webinar: “Introducing Native Process Automation – AI-Infused Workflows for Contact Centers”
Join Thrio, TELUS International and Opus Research for this free webinar (Tuesday, June 2nd) to learn how AI-infused workflows and cloud-based services support both agent-based and automated self-service.
Introducing Native Process Automation: The Foundation of Practical Workflow Management
Developed and put into practice by cloud-based contact center specialist, Thrio, NPA workflows are clear, simple, and have the potential deliver the key benefits that enterprises expect from Conversational AI.
Conversational Intelligence Intelliview: Converting First-Party Data to Business Insights
Firms included in this exclusive report represent a diverse set of disciplines, each with solutions to analyze conversational content and “first-party data” to increase sales and achieve business goals.
Opus Research “Vendors That Matter” Series: Waterfield Technologies
Waterfield Technologies offers the Blueworx IVA Platform, a cost-effective platform to manage self-service resources and conversational virtual assistants at enterprise scale.
Nuance Mix: Intelligent Assistant Development Platform for DIYers
Nuance Communications took a giant step toward democratizing Enterprise IA development with Nuance Mix, tools and APIs for do-it-yourself developers.
Pandemic Portends Positive Changes for Contact Centers
Home agents in distributed contact centers are being called upon more frequently, with more tasks to perform. This is the opportunity for Conversational Service Automation (CSA) to shine.