Companies are just beginning to learn how to leverage the potential value of conversations captured between customers, contact centers, and intelligent assistants.
Intelligent Assistants
Webinar: “Delivering Business Value with Automated Speech Recognition”
Exclusive data from a global survey of 400 business decision-makers examines the emerging business opportunities of speech recognition technologies.
Opus Research Report: “The Business Value of Customized Voice Assistants”
A survey of 320 leaders in 8 industries revealed that top companies recognize the value of custom voice assistants for their customers.
Clubhouse: What’s Wrong with this Picture?
Oh yeah! There are no pictures. But that is one of the positives when evaluating the potential of Clubhouse, the high-profile leader of the emerging category of Social Audio platform providers. Credit Jeremiah Owyang for compiling this stellar assessment of… Read More ›
Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
How cloud-based approaches bring natural language and Conversational AI capabilities within the reach of almost any business.
No, the Sun Has Not Set on Voice
Recently there’s been a discussion in the voice community that boils down to the question: why are we so underwhelmed by voice experiences?
The #VoiceFirst User Interface Has a Use Case Fit Problem
To avoid crucial mistakes, builders of voice experiences should first ask if voice is the right user interface for any given use case.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2021 Edition)”
Evaluating intelligent assistant solution providers to better understand natural-language technology, integration points, track record, and future vision for Conversational AI.
Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
SoundHound Inc., and RAIN join Opus Research as they unveil global survey results on current trends, key challenges, and untapped opportunities of implementing custom voice assistants.
Opus Research Report: Conversational Engagement: A Clear Path from IVRs to IVAs
The global pandemic has accelerated IVRs’ evolution from an off-putting electronic gatekeeper into more helpful intelligent virtual assistants.