Opus Research is pleased to announce José Ignacio Zorrilla, with Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote presentation for (May 14-15, 2014). With more than 3 million calls… Read More ›
On February 4th, speech-processing specialist Sestek completed an investment in Botego, acquiring 30% of the company.
Those of us who have been following development of a Conversational Interface for the Internet of Things (IoT) are very familiar with the myriad of challenges confronting product or service developers. We all start with a vision, rooted in the… Read More ›
Avaya’s approach to supporting multiple high-speed digital networks to support communications and collaboration at the Olympic Games will have profound implications for supporting multiple, multichannel conversations between companies and their customers.
Observing that it has seen 55% growth in its core platform revenue over the past two years, Redwood City-based LiveOps is undergoing some fundamental, though predictable, changes.
Intelligent Virtual Assistants are the go-to resource for customer care, tech support and marketing – becoming the basis for $700 million in investment by 2016, according to Opus Research.
IBM is taking dramatic steps to insure that Watson, its cloud-based set of computing, communications and analytic resources, will be broadly ingrained into the conversational interface between companies and their customers, employees or other stakeholders.
Nuance Communications has launched a number of new products and partnerships at the Consumer Electronics Show (CES) in Las Vegas.
Integrations of speech recognition, natural language processing, artificial intelligence and strong, passive authentication portend a great year for Conversational Commerce.
Fonetic’s technology takes unstructured data from voice, email and chat interactions to create a searchable database to comply with Dodd-Frank.