Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.
Conversational Intelligence
Nexidia at “Inflection Point”; Credits Advanced Compliance Management
Based on reports of recent multi-million dollar “wins” that span telecommunications, hospitality and financial services, it is clear that Nexidia’s customers are catching on to the power of “state-of-the-art” interactions analytics.
VC’s Make $35 Million Vote of Confidence in Pindrop Security
A group of venture capital firms, led by Institutional Venture Partners (IVP) are bankrolling contact center security specialist Pindrop Security’s $35 million Series B round of financing.
Opus Enterprise Series: “Best Practices for Voice Biometrics in the Enterprise”
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.
Tropo Connect: InCall Apps Fulfill on the “Telco in Legoland” Promise
Today, with the announcement of Tropo Connect, the group will further whet the developer community’s appetite for construct-your-own applications and services, and give end-users new types of agility by invoking or launching “InCall Apps.”
“Sequencing the Omnichannel Customer Conversation”
A new report from Opus Research determines that, on average, customers use between 4 and 5 different “channels” to support their commercial endeavors led by email, phones, websites, social media, mobile apps and brick-and-mortar stores.
Intelligent Assistance and the Inside Game: Inroads into the Enterprise
Intelligent assistants are establishing additional business value by extending their reach further inside the enterprise.
Sensory’s New Mobile App Combines Facial Recognition and Voice Authentication
The Android-specific app allows secure access and authorization to mobile devices without requiring users to touch devices or enter passwords.
Case Studies in Fraud Prevention, Multifactor Authentication and Secure Customer Care Highlight VBC New York 2015 Agenda
Dubbed “The Voice Security & Authentication Conference,” VBC New York 2015 (May 4-5) brings together executives and decision-makers who are integrating voice into multi-layered and multi-factor communications for authentication and security fabrics.
Lessons from Shopping for Intelligent Assistants
Helpful considerations for businesses looking to invest in proven, commercial intelligent assistant solutions.