IAC 2015 features real-world case studies from executives improving customer experience and self-service efficiency. Valid entries to the Intelligent Assistants Awards (IAAs) receive two complimentary passes to attend.
Conversational Intelligence
Unleash the Hound! SoundHound to Houndify Intelligent Assistance
Hound raises the bar for rapid, responsive, multi-topic, natural language, spoken input to mobile devices for search, communications digital commerce and Q&A.
VBC New York 2015 – Agenda & Presentations
VBC New York 2015 brought together executives and decision-makers to learn how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value. See the agenda and select presentations.
Tropo Acquired By Cisco To Be Innovation Platform for InterCloud App Developers
Cisco, the dominant, global provider of IP communications infrastructure announced its intent to complete the acquisition of Tropo before year’s end.
New, Improved Amazon Dash = The Easy Button for Ordering Household Goods
It’s been nearly a year since Amazon.com introduced Dash which, at the time, was a bar code-reading “magic wand” that enabled Amazon Prime customers to order any item they’d like with the wave of their hands. During the ensuing year… Read More ›
Beyond Siri: The Future of Intelligent Assistants is Viv
Siri’s co-founder Dag Kittlaus shares details of his new project, Viv Labs, a more sophisticated intelligent assistant that purports to be the “intelligent interface to everything.”
LiveOps Patent for “Multichannel Pivoting” Marks a Big Step for Intelligent Assistance
Live Ops is granted U.S. Patent 8,929,536 (granted in January) for “an efficient multi-channel pivoting among synchronous and asynchronous communication channels during a communication session.”
Cisco Debuts Context Service at Enterprise Connect: Showcases Symbiosis between UC, CCTR and CX
One of the major announcements from #EC15 is a partnership between Cisco and Altocloud to bring a predictive dimension to the handling of a customer interaction, including the routing of a contact to the proper resource.
Authentify Targets Healthcare Market Pairing with LifeMed ID Mobile App
With healthcare fraud on the rise, Authentify and LifeMed work together on a mobile app to authenticate patients’ identities, increase data accuracy, and automate registration workflows.
How USAA Protects Member Security with Multi-factor Authentication
USAA to present keynote panel at VBC New York (May 4-5) on what it takes to develop a customer-centric approach for authentication strategies.