Tis the season for Listicles – those wonderfully quick reads with the “Top 10” things to look for in the coming year. Entering 2016, as Amy Stapleton noted in this post, the list of trends we were tracking was distilled… Read More ›
Conversational Intelligence
Santa’s Little Chatbot Helpers
As 2016 (the “Year of the Chatbot”) winds down, Opus Research’s Amy Stapleton offers up four bots on Facebook Messenger that can play the role of elves and help you simplify the challenge of holiday gift-giving.
Amazon Lex Democratizes Alexa-powered Skills
With the introduction of Lex, Amazon has leapfrogged other metabot providers, like Apple’s Siri and Google Assistant.
Conversational Games Come to Facebook Messenger
Facebook has announced the launch of games that can be played right from within their Messenger instant messaging platform.
Interactions Adds Voice Biometrics to Curo Platform
By adding caller authentication to the Curo Speech and Language Platform, Interactions is offering a customer care solution that reduces fraud, controls costs and enhances customer experience.
Who’s Your Metabot? What’s Next for Intelligent Personal Assistants
As Siri, Google Assistant, Amazon Alexa and other “metabots” build rich, third-party ecosystems, these intelligent personal assistants are unhooking the direct link between brands and their customers. [VIDEO]
Facebook Launches Analytics for Bot Performance
The integration of a bot dashboard into Facebook Analytics for Apps is one more sign that Facebook is making headway in transforming Messenger into a platform for text-based self-service and digital commerce.
Announcing Intelligent Assistants Conference London 2017
The groundbreaking Intelligent Assistants Conference series is designed for executives involved in digital commerce, chatbots, emerging technologies, self-service, optichannel authentication & security, customer care, strategy & innovation.
BMW: Providing Intelligent Assistance for MINI Owners
While Tesla, Uber, Google and many other companies race to deliver self-driving cars to the market, BMW is staking a claim in next-generation automotive technologies by introducing personal, connected services to its vehicles.
Opus Research Report: “Natural Language: The User Interface for the Fourth Industrial Revolution”
Virtual assistants are conditioning individuals to put more trust in conversational technologies and to try new activities and services. In this report, Dan Miller presents how Artificial Solutions’ Teneo Platform delivers a “user-first” intelligent assistant experience that enables businesses to build intelligent natural language applications on any platform, device or language.