Reports on the death of chatbots are greatly exaggerated. Viewpoints of a couple of thoughtful industry leaders illustrate two, quite different suggestions addressing how the chatbot community should climb out of the hole.
Conversational Intelligence
Insurify’s Car Insurance Bot Signals Push for Intelligent Conversations with Virtual Agents
Insurify’s conversational chatbot, accessed via Facebook Messenger, underscores the growing trend of natural-language powered virtual agents focusing on specific verticals to become subject matter experts in well-known domains.
Webinar: “Building the ‘Magic Box’: Successfully Implementing Intelligent Assistants”
In this free webinar on April 6th, Opus Research and CX Company will demystify what AI and machine learning means for your organization and identify key steps in building an intelligent assistance strategy to deliver cost savings and a better customer experience.
Amazon Connect Will Disrupt Cloud-based Contact Centers and Interactive Voice Response
Running atop Amazon’s AWS cloud-based computing platform, a company can set up a contact center with just a few clicks and then pay by-the-minute for actual usage.
Enterprise Chatbots: Winning Hearts, Minds and Loyalty in the Digital Age
Chatbots, or intelligent assistants, can overcome traditional silos and forge long-standing, conversational relationships with customers. This Opus Research report explores the expanding roles of chatbots and their impact on digital commerce and the future of customer care.
Amazon and Skyscanner To Present How Alexa Works on Behalf of Travelers
In a featured keynote at Intelligent Assistants Conference London, Amazon’s David Isbitski, along with Skyscanner, will describe how advances in machine learning and NLU assist in customer service and digital transactions.
Intelligent Assistants & Bots: Transforming Self-Service
Brainfood’s Martin Hill-Wilson recently interviewed Opus Research’s Dan Miller about how bots, AI and intelligent assistants are transforming self-service strategies.
For Brands, Past is Prologue for Alexa and Google Assistant
Enough time has passed to analyze consumer usage data and begin to draw some conclusions about the use of voice-first Intelligent Assistants.
Vertical Depth to Drive Popularity and Use of Bots and Intelligent Assistants
To make the leap from simple chatbot to helpful advisor, intelligent assistants require deep expertise in a specific business domain.
WSJ Interviews Luminaries on Pace and Impact of AI Expansion
In an interview with the Wall Street Journal, Andrew Ng, chief scientist at Baidu, and Neil Jacobstein, chair of AI and robotics at Singularity University, discuss the future possibilities of artificial intelligence. What does it all mean for customer care and digital commerce professionals?