Since 2014, Opus Research awards have showcased real-world implementations of conversational user interfaces for customer engagement, digital commerce, self-service, employee assistance, and intelligent devices.
Conversational Intelligence
Webinar: Speaking Your Customer’s Language: How to Build a True Conversational Messaging Platform
Customers value fast, frictionless convenience; executives must invest accordingly. On August 2nd, Opus Research and Helpshift address the urgent topics that help brands and enterprises supercharge customer service experiences.
Skin Care Brand Vichy Boasts E-Commerce Conversions with Conversational Marketing
The trial “digital dermo-advisor,” developed for the Canadian market by Automat, produced impressive business metrics and serves as a precursor for the economics of conversational messaging models.
Voice Biometrics-Plus: A Six-Month Assessment
New developments and product introductions in voice-based authentication technologies reflect an acceleration in the adoption of solutions for authentication, identification and fraud reduction driven by greater capabilities and reliability.
The Conversational Commerce Revolution Continues: John Chambers to Anchor Keynote Panel at C3 San Francisco
A keynote panel with the former Chairman and CEO of Cisco, case studies from Autodesk and VIPShop, and in-depth panel discussions — C3 SF is designed to connect the dots for digital transformation.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistance” (2018 Edition)
Opus Research presents a comprehensive assessment of “enterprise-grade” Intelligent Assistant (IA) and chatbot solution providers underscoring the increased urgency felt by executives who champion the cause of Conversational Commerce.
Kroger, Ocado Team Up on Smart, AI Robotic Technologies for Grocery Retailers
U.K.-based Ocado, with $2 billion in 2017 retail sales, is an independent online grocer who recently showcased its Amazon Alexa skill for intelligent assistance at Conversational Commerce Conference London.
Conversational Commerce Conference London 2018 – Agenda & Presentations
Opus Research’s Conversational Commerce Conference London (8-9 May) helped organizations unlock the power of machine learning, natural language processing, continuous authentication and intelligent assistance.
VoiceTrust Joins SpeechXrays Project to Merge Voice Biometrics, Acoustics and Facial Recognition
With over 15 years of voice biometrics development expertise, VoiceTrust will help accelerate SpeechXray’s delivery of a full multi-channel acoustic voice recognition and dynamic face recognition platform.
Real-World Deployments in Intelligent Assistants and Conversational Commerce Highlight C3 London
Speakers from Marks and Spencer, Google, Lidl UK, Missguided, Mercedes-Benz Consulting, Ocado, Europ Assistance Italia, Royal Bank of Canada, SCC, Amazon, Kiwi.com, and KPN highlight Conversational Commerce Conference London (8-9 May).