In this upcoming webinar (February 7, 2019), Opus Research and NICE discuss how the creation of high-quality fraudster watchlists from historical recordings is a revolution in the fight against fraud.
Conversational Intelligence
Webinar: How AI-Based, Zero-Effort Authentication is Changing the Customer Experience
In this on-demand webinar, Ravin Sanjith (Opus Research) and Alexey Khitrov (CEO, ID R&D) will discuss how voice biometrics, combined with AI techniques, can help deliver on the promise of secure, personalized digital self-service.
Vector Capital’s Acquisition of Aspect Emphasizes Both Customer and Agent Experiences
With more than $100 million of equity capital, Aspect sets its sights on how next-generation contact centers improve customer engagement with conversational, self-service tools and allow agents to focus on higher-value, customer-centric activities.
Conversational Commerce 2019: From Ego to Production in Record Time
With thousands of brands evaluating their options for implementing chatbots and intelligent virtual assistants it is clear that “Conversational Commerce” is no longer about platitudes or vague concepts; it’s about money.
Data Show How Chatbots Help Businesses Perform Better and Improve Customer Experience
Ubisend releases a “cheatsheet” data report on how chatbots and intelligent assistants are helping global businesses benefit from day-to-day improvements in customer care, operational efficiencies and conversational marketing.
How Chat Analytics Differs from Voice Analytics
Developing analytics for each customer support channel — whether it’s voice, email, chat — help fuel a continuous improvement process that will drive your business toward your desired outcomes.
Microsoft Bolsters Conversational Bot Suite By Acquiring XOXCO
Microsoft’s dedication for more sophisticated Conversational AI solutions will help businesses engage conversationally with their prospects, customers and clients.
Opus Research Report: “Conversational Voice Response: Bringing the Best Tech Forward”
In this white paper, Dan Miller outlines how taking a Conversational Voice Response (CVR) approach augments basic IVRs with the latest technologies to create a new category of self-service platforms.
Alight’s “Lisa” Empowers Self-Service Customer Decisions for HR Benefits Enrollment
A global provider of outsourced benefits administration and cloud-based HR, Alight turned to an automated intelligent assistant to handle complex customer conversations and create a positive business impact.
Why Consumers Are Rapidly Turning to “VoiceFirst” Assistants Across All Devices
In this panel discussion from last month’s Conversational Commerce Conference, SoundHound’s Katie McMahon, VUI Inc.’s Pino Di Fabbrizio and Pullstring’s Oren Jacob discuss design and implementation considerations for “VoiceFirst” strategies.