The 2019 IAuth Conference (Munich, Germany | June 4) will showcase how intelligent authentication in enterprise voice and digital channels can stop fraudsters and build customer loyalty.
Conversational Intelligence
Phonexia Taps Deep Neural Networks to Improve Voice Biometric Performance
Czech-based Phonexia releases its fourth-generation, voice biometrics product (“Deep Embeddings”) using Deep Neural Networks to improve equal error rates (EER) and require less time to identify speakers.
Opus Research report: “DIY Guide to Chatbots and Virtual Assistants”
New technology platforms are accelerating proliferation of intelligent assistants and chatbots with predictive, cognitive and Natural Language Processing (NLP) resources used to deliver high-quality conversational experiences.
Enterprise Disconnect: Defining How to AI-Infuse The Contact Center
Enterprise Connect featured particularly noteworthy keynotes and panels as solution providers reflected on the impact of elements of AI on the Contact Center.
Webinar: “5 Keys to Success with DIY Chatbots & Intelligent Assistants”
Hear practical insights from real-world, successful deployments of chatbots and intelligent assistants that highlight the importance of combining high quality tools with key strategies and approaches that businesses should keep in mind.
Walmart Buys Aspectiva; Proves Less is More for Shopper Assistance
With its acquisition of Machine Learning and Natural Language Processing specialist Aspectiva, Walmart is out to prove that not all data is created equal, especially in the heat of developing Shoppers’ Assistants.
Opus Research Report: “New KPIs and Metrics for Intelligent Assistants”
Opus Research presents and analyzes core metrics in the implementation of chatbots and intelligent assistants and introduces emerging performance benchmarks for contact center and customer care operations, employee productivity, and, ultimately, the bottom line.
Webinar: “From Speech Analytics to Conversational Service Automation: The Path Forward”
Learn how a new category of Speech Analytics solutions integrates machine learning and natural language generation to create dramatic efficiencies, accuracy, cost savings and return on investment.
Webinar: “Natural Language Processing: The AI-Infused Resource That’s Revolutionizing Automated Care”
As businesses of all sizes investigate how and why to introduce “Conversational AI”, Opus Research and Inference Solutions explain why Natural Language will shape the future of Conversational Commerce.
IBM’s Think 2019 Shows the Potential for Human+AI Intelligent Assistants
Think 2019 showcased a slew of sessions and topics delving into real-world opportunities of humans and machines working together, namely with IBM’s Watson Assistant.