With case studies from Live Nation, Google, and Simon Malls, Conversational Commerce Conference NYC (Oct 8) helps businesses understand how to implement intelligent assistants and chatbots for banking, financial services, insurance, business process outsourcing, retail and more.
This free Opus Research Forum (SFO Marriott, Aug 21) will help businesses understand how speech analytics can deliver cost savings, operational efficiencies, improved customer experience, and, ultimately, revenue enhancement.
Introduced by Belfast-based Liopa, “Visual Speech Recognition” (VSR) enables a highly practical set of applications to improve the performance of voice-first services and provide real-world business impact.
In this report, Opus Research evaluates 13 firms offering voice biometrics solutions and a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.
Vivino, the world’s largest online wine marketplace, launches a customer support option from Helpshift to seamlessly transfer from an automated messaging conversation to speak with a trained “sommelier” for wine recommendations.
The growth and success of BofA’s Erica demonstrates how natural language customer conversations help support omnichannel strategies and enable digital self-service anytime, any place, and on any device.
Hosted in Munich, the 2019 Intelligent Authentication Conference featured case study presentations from Lloyds Banking, Deutsche Telekom, and Allianz, and in-depth panel discussions from leading industry experts.
Opus Research and the Age of Learning discuss how speech analytics can help you listen to the voice of all your customers, and use the insights to guide business decisions.
C3 New York City is designed to help organizations unlock the power of machine learning, natural language processing (NLP), AI & Analytics, conversational marketing, and intelligent assistance technologies.
Opus Research’s Intelligent Authentication Conference (Munich, Germany | June 4th) showcases real-world customer deployments of voice biometrics to help prevent fraud and enable better customer experiences.