Evaluating intelligent assistant solution providers to better understand natural-language technology, integration points, track record, and future vision for Conversational AI.
Conversational Intelligence
Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
SoundHound Inc., and RAIN join Opus Research as they unveil global survey results on current trends, key challenges, and untapped opportunities of implementing custom voice assistants.
Opus Research Report: Conversational Engagement: A Clear Path from IVRs to IVAs
The global pandemic has accelerated IVRs’ evolution from an off-putting electronic gatekeeper into more helpful intelligent virtual assistants.
Getting Contact Center Authentication Right in 2021
In this first installment of the “The Business of Intelligent Authentication” video series, Matt Smallman and Dan Miller address the security gaps of customer authentication in contact centers.
Face-to-Face With the Brand Through Zoom (Now Powered by AI)
In launching a marketplace for integrations and bots, Zoom is enabling enterprises to deliver compelling, branded videoconferencing customer experiences
Marchex’s Marketing Edge Demonstrates the Power of Conversational Intelligence
Leveraging NLP, conversational analytics and machine learning for call tracking and attribution can improve digital marketing performances.
Harness the Power of Differentiated CX — Especially for First-Time Callers
Using AI and decisioning, enterprise contact centers can do the seemingly impossible: orchestrate differentiated CX instantaneously for first-time callers!
“Better Together”: Five9 Buys Inference Solutions
Five9 is acquiring Inference Solutions to bring its platform for creating Intelligent Virtual Agents (IVAs) in house.
Webinar: “The New Authentication Ecosystem: A Primer”
Join Opus Research, SymNex Consulting and LumenVox in a live video chat to hear research findings and insights from the recently published “2020 Intelligent Authentication and Fraud Prevention Intelliview.”
Customer Success Managers Shift from Advocacy to Forensics
Customer Success Managers provide analysis, make recommendations and ensure compliance of Conversational AI…. Should their services be free?