The greatest testimony to the success of Alan Masarek’s strategy and tactics is the success Vonage in the fast-growing world of telehealth.
Conversational Intelligence
Reaping the Benefits of the Voice First Web
The #VoiceFirst disruption is far reaching with fundamental business implications for conversational marketing, customer care and intelligent assistance.
Neuro-Symbolic Artificial Intelligence and Potential Impact on Conversational Commerce
The joint research effort from MIT-IBM Watson AI Lab could allow companies to do more with less data and have significant implications for customer care, digital commerce and employee productivity.
Webinar: “Survival Guide to the 50 Shades of Phone-Based Fraud: The Pandemic Edition”
Join Opus Research and software provider NICE to learn about cloud-based contact center solutions and the latest technologies for intelligent authentication and fraud-loss prevention. (June 25)
Webinar: “Introducing Native Process Automation – AI-Infused Workflows for Contact Centers”
Join Thrio, TELUS International and Opus Research for this free webinar (Tuesday, June 2nd) to learn how AI-infused workflows and cloud-based services support both agent-based and automated self-service.
Introducing Native Process Automation: The Foundation of Practical Workflow Management
Developed and put into practice by cloud-based contact center specialist, Thrio, NPA workflows are clear, simple, and have the potential deliver the key benefits that enterprises expect from Conversational AI.
Conversational Intelligence Intelliview: Converting First-Party Data to Business Insights
Firms included in this exclusive report represent a diverse set of disciplines, each with solutions to analyze conversational content and “first-party data” to increase sales and achieve business goals.
Opus Research “Vendors That Matter” Series: Waterfield Technologies
Waterfield Technologies offers the Blueworx IVA Platform, a cost-effective platform to manage self-service resources and conversational virtual assistants at enterprise scale.
Opus Research “Vendors That Matter” Series: Zoho
Zoho offers affordable, business-driven, AI-infused applications that integrate with the collaboration, productivity and CRM tools most businesses are already using.
How Measuring the Intelligence of Virtual Agent Conversations Improves Performance
Solution provider Haptik has developed an important new framework (“Intelligence Satisfaction Score”) that measures the effectiveness of successful intelligent virtual assistant conversations.