In launching a marketplace for integrations and bots, Zoom is enabling enterprises to deliver compelling, branded videoconferencing customer experiences
Conversational Intelligence
Marchex’s Marketing Edge Demonstrates the Power of Conversational Intelligence
Leveraging NLP, conversational analytics and machine learning for call tracking and attribution can improve digital marketing performances.
Harness the Power of Differentiated CX — Especially for First-Time Callers
Using AI and decisioning, enterprise contact centers can do the seemingly impossible: orchestrate differentiated CX instantaneously for first-time callers!
“Better Together”: Five9 Buys Inference Solutions
Five9 is acquiring Inference Solutions to bring its platform for creating Intelligent Virtual Agents (IVAs) in house.
Webinar: “The New Authentication Ecosystem: A Primer”
Join Opus Research, SymNex Consulting and LumenVox in a live video chat to hear research findings and insights from the recently published “2020 Intelligent Authentication and Fraud Prevention Intelliview.”
Customer Success Managers Shift from Advocacy to Forensics
Customer Success Managers provide analysis, make recommendations and ensure compliance of Conversational AI…. Should their services be free?
And Then…Customer Experience Applications Morphed from SaaS to Platforms!
Application Platforms allow enterprise customers to unleash hyper-personalization, dynamic experimentation, and accelerated adjustments to changing conditions.
Uniphore Strengthens BPO Alliances with WNS Partnership
As the global pandemic accelerates remote work environments, combined with customer care operations moving to the cloud, BPOs and contact center technology providers push for digital transformation.
How Companies Are Meeting the Demands of a Global Pandemic with Conversational AI
Sheila McGee-Smith and Opus Research’s Dan Miller march through real-world examples of customer care firms adapting to today’s unique challenges in a video session at Enterprise Connect Digital.
Webinar: SMS + Automation: The Next Level in Conversational Sales and Analytics
Join Opus Research and Marchex for a live, interactive webinar (July 23) to learn how textbots and SMS messaging can dramatically uplift conversions and drive critical actions that increase revenue.