Key findings from this global tracking study on speech analytics, in its third year sponsored by Uniphore, include: adoption trends by region and industry; impact of compliance regulation; growing interest in real-time applications, business objectives, virtual agents.
Opus Research presents a comprehensive assessment of “enterprise-grade” Intelligent Assistant (IA) and chatbot solution providers underscoring the increased urgency felt by executives who champion the cause of Conversational Commerce.
In this white paper, part one of a three-part Opus Research series, Ravin Sanjith discusses how the infusion of Deep Neural Networks in Voice Biometrics is powering an enhanced level of Intelligent Authentication and seamless, secure customer experience.
In this comprehensive report, Opus Research provides a common framework and accepted terminology for brands and marketers to use as they evaluate their deployment options for Conversational Marketing technologies and includes a detailed assessment of solution providers that have taken leadership positions in this domain.
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
Opus Research addresses some of the fears and myths surrounding the use and deployment of Voice Biometrics, separating the real threats from the hype, and sharing effective techniques for implementation.
This new report, with a comprehensive list of company dossiers, provides a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.
In this document, Opus Research notes findings in a joint report from Mastercard and the University of Oxford to suggest ways to suggest simple guidelines for successful implementation of mobile, biometrics security.
Chatbots, or intelligent assistants, can overcome traditional silos and forge long-standing, conversational relationships with customers. This Opus Research report explores the expanding roles of chatbots and their impact on digital commerce and the future of customer care.
In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.