Author Archives
Amy Stapleton is a senior analyst and regular contributor to Opus Research. Amy is a seasoned professional with a rich background in Conversational AI and technology innovation. Since 2016, Amy has been at the forefront of Conversational AI, continuously pushing boundaries and exploring new possibilities. She has a proven track record of building successful voice applications on the Amazon Alexa platform. More recently, Amy has been dedicated to addressing the unique needs of isolated older adults through the power of Large Language Models (LLMs). In her previous stint as an analyst at Opus Research, Amy covered emerging trends and cutting-edge technologies in conversational assistance. Amy's career also includes nearly 15 years at NASA, where she served as an IT Manager and Branch Chief in the Enterprise Applications division. Her contributions in this capacity contributed to the smooth operation and digital transformation of NASA's technological infrastructure. Before her time at NASA, Amy honed her expertise at leading technology giants IBM and SAP. Her experience in these companies provided her with a deep understanding of enterprise-level systems and their integration, further solidifying her proficiency in managing complex IT projects.
e | [email protected]
T | @Talks2Bots
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Gauge Your Position on the GenAI Continuum
As a contact center professional, it’s likely your company is somewhere in the process of evaluating or implementing Generative AI capabilities. Large Language Models (LLMs) fall under the broader umbrella of Generative AI. This classification emphasizes an LLM’s capability to… Read More ›
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Insights and Highlights from Enterprise Connect 2024
One theme at this year’s event was unmistakable: the omnipresence of AI (particularly LLMs) and Generative AI across every session and discussion.
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Open Source Grok – Should We Care?
The release of Grok, a powerful language model that could democratize access to cutting-edge AI capabilities, is a significant evolutionary step.
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The Goldilocks View of Anthropic’s New Claude 3 Models
The unveiling of Anthropic’s Claude 3 models — Haiku, Sonnet, and Opus — presents an intriguing development in the AI sector, particularly for business leaders keen on understanding the evolving landscape of large language models (LLMs). Like Goldilocks navigating her… Read More ›
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Coming to a Device Near You: Generative AI Goes Local and Potentially Personal
Recent efforts by Nvidia and Apple in deploying large language models (LLMs) locally on devices mark an interesting development in the evolution of generative AI technology.
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Zoho’s AI Blueprint: Balance Model Size for Maximum Affordability
Zoho aims to select the most efficient and cost-effective option for Large Language Models for each specific task.
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Dual Challenges Face GenAI for Self-Service: Unleashing Potential, Navigating Pitfalls
Some companies test the abilities GenAI by simply plugging their self-service chatbot into a large language model (LLM) and opening it up to customers.
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A Look at Tab: Local Storage of Conversational Intelligence And Its Implications
The Tab, a wearable device with a built-in microphone, aims to bring the power of Conversational Intelligence into our daily lives.
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Calabrio’s Acquisition of Wysdom.ai Recognizing Crying Need for Conversational AI Analytics
Calabrio’s acquisition of Wysdom supports its customers in their shift towards augmenting human agents with AI-powered capabilities.
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Is the Promise of Conversational Commerce Getting Closer?
Conversational Commerce, where we as consumers can actually chat with intelligent AI-powered assistants, has long been a dream. Now that LLM-powered shopping chatbots are emerging, that dream may soon be a reality.