Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Getting Contact Center Authentication Right in 2021
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Marchex’s Marketing Edge Demonstrates the Power of Conversational Intelligence
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Opus Research Report: Stopping Fraud at The New Front Door (Spelled “IVR”)
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Webinar: “The New Authentication Ecosystem: A Primer”
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Video: Creating Business Value with Today’s Intelligent Authentication Solutions
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Opus Research Report: “2020 Intelligent Authentication and Fraud Prevention Intelliview”
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Uniphore Strengthens BPO Alliances with WNS Partnership
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How Companies Are Meeting the Demands of a Global Pandemic with Conversational AI
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Journey Lays Out Path for Secure, Zero-Knowledge Authentication
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Webinar: SMS + Automation: The Next Level in Conversational Sales and Analytics