Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Zoho Sets Its Sights on Conversational AI and the Future of Commerce
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Webinar: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”
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Lloyds Bank, Deutsche Telekom to Present Case Studies at the 2019 Intelligent Authentication Conference
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Phonexia Taps Deep Neural Networks to Improve Voice Biometric Performance
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Opus Research report: “DIY Guide to Chatbots and Virtual Assistants”
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Webinar: “5 Keys to Success with DIY Chatbots & Intelligent Assistants”
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Opus Research Report: “New KPIs and Metrics for Intelligent Assistants”
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Webinar: “From Speech Analytics to Conversational Service Automation: The Path Forward”
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Webinar: “Natural Language Processing: The AI-Infused Resource That’s Revolutionizing Automated Care”
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IBM’s Think 2019 Shows the Potential for Human+AI Intelligent Assistants