According to Opus Research’s 2025 State of Voice AI Report, 52% of organizations see customer service automation as voice AI’s most transformative use case, yet only 15% are actively developing voice AI Agents, revealing a significant opportunity gap.
Our first in the State of Voice AI Webinar Series examined the compelling business reasons for enterprises to adopt Voice AI and what key improvements are required to unlock even greater benefits. Now we explore how forward-thinking organizations are leveraging more sophisticated agentic capabilities to deliver better customer experiences.
Join Opus Research, Cognigy, and Deepgram (Thursday, May 29th) as we unpack trends and observations around customer deployment expectations, expected ROI of voice AI adoption, and ways companies are tailoring voice AI to specific industry needs.
Key Takeaways:
- Why customer service is the most transformative use case for voice AI
- How agentic AI is reshaping customer expectations for voice interactions
- Strategies for addressing barriers to voice AI agent development
Register for this free webinar below or directly at BrightTalk
Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Intelligent Authentication, Articles
Why Voice AI Is Foundational for Enterprise Innovation (Webinar) 
Upcoming Webinar with Interactions and Opus Research: Navigating the IVA Landscape 
Applied AI: Accelerating Impact at Customer Service (Webinar) 
Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”