In these fast-changing times, organizations need to understand their options and the many paths to success. While LLMs have transformed the landscape and empowered internal developers, integrating their capabilities with existing enterprise systems, such as contact center solutions, can be a challenge.


AI technologies, including Large Language Models (LLMs) and Generative AI, promise to help organizations significantly improve customer experience while making operations more efficient for agents and employees. Successful deployments, however, depend on how well companies are prepared to employ powerful new tools to improve customer service while automating and streamlining tasks for employees.

In this upcoming webinar, join Opus Research and SESTEK (Tuesday, Dec 12, 8am PT) as they discuss how customer care organizations should evaluate and understand AI and LLMs to ensure their strategies align with business objectives and operational improvements. Topics include:

• Making the most of AI and LLM breakthroughs and new opportunities
• Avoiding common pitfalls in user adoption and project execution
• Partnering with experienced vendors to leverage previous technology investments
• Developing real-world use cases that meld authentication, automation, and analysis

Register for this free webinar above or directly at BrightTalk

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