The Opus Research “Vendors That Matter” series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support and transforming digital experiences.

Company: Daon

The global health situation accelerated enterprises’ transition to online commerce and spawned the need for improved remote onboarding processes.

Clever onboarding has a multiplier effect over time with loyal customers. Enterprise customers find that they can use the same biometric information captured during onboarding to authenticate seamlessly when they reach a contact center, log in to a mobile app or need to reset their credentials.

Daon, a global technology leader in biometrics and identity assurance, offers a platform that enables enterprises to set up and configure user interfaces and workflows required for quick, simple and successful remote onboarding. Their unique approach enables enterprises to manage customer identity and authentication throughout their lifecycle and across channels with minimum friction and maximum assurance through a single integrated platform.

Matt Smallman, director with SymNex Consulting, and Opus Research outline how Daon’s solutions extend beyond traditional definitions of Intelligent Authentication to incorporate onboarding and identity proofing.

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Categories: White Papers, Intelligent Authentication, Articles