In this pandemic-changed world, contact centers have stepped up digital transformation plans at scale. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies.

For businesses, AI-powered applications enable time and cost savings, smarter customer services, and efficient CX management, plus reliable, actionable insights that facilitate decision making.

If you are involved in defining digital transformation priorities heading into 2022, watch the video below as Vijai Shankar, vice president at Uniphore, joins Dan Miller, lead analyst and founder at Opus Research, and Derek Top, research director with Opus Research, as they discuss use cases that deploy AI and Automation and major impacts on employee and customer experience.

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Intelligent Authentication, Articles