Opus Research has documented that over 60% of the multi-channel conversations between brands and their customers, eventually involve telephones and voice. Customers are looking for correct answers to their questions or quick resolution of their issues.

While chatbots and virtual assistants frequently serve as a roadblock to customer actions, the resource with the highest propensity to carry on a natural sounding, AI-informed conversation has been hiding in plain sight: the Interactive Voice Response (IVR) system.

In this live webinar (Thursday, Feb 18th, 1pm ET) join Dan Miller, lead analyst and founder with Opus Research, Derek Top, research director with Opus Research, and Grant Duncan, VP of Marketing with Voximplant, to hear how to train IVRs — the workhorse of automated self-service — to be the cornerstone of your company’s digital self-service strategy. Topics include:

• Real-world use cases for democratizing Conversational AI
• Leveraging natural language input to respond with accurate answers, recommendations or actions
• How a cloud-based approach brings these sophisticated capabilities within the reach of almost any business

Register for this live video chat above or directly at BrightTalk.

Categories: Webcasts