As thousands of companies around the world scrambled to keep their customer care lines active during the global pandemic, millions of customers struggled to get in contact with their agents to change travel plans or modify payment terms for credit balances, home loans and all manner of goods and services.

Conditions will stabilize as both customers and agents reach a new equilibrium. However, the short, dramatic imbalance exposes what security experts refer to as an expanded “fraud attack surface” for criminals bent on gaining illegal access to an individual’s personal account information or entitlements.

Join Opus Research and contact center software solutions provider NICE for this live, interactive webinar (June 25th) to hear about the latest industry trends and gather tips on how to fight fraud in the “new normal.” Topics include:

• The checklist of attributes of real-time, risk aware intelligent authentication.
• Changing workflows for both agents and customers for swift, strong adaptive authentication.
• The latest cloud-based solutions and technologies for both authentication and fraud-loss prevention.

Register here for this free webinar with NICE and Opus Research

Categories: Conversational Intelligence, Webcasts, Intelligent Authentication, Articles