Alight Solutions, a provider of human capital solutions, helps their clients’ employees navigate the complexity of health, wealth and HR. Recently, Alight introduced an intelligent virtual assistant (“Lisa”) to help employees through the open enrollment process.

Utilizing resources from Verint’s Intelligent Self-Service (ISS) business unit, Lisa takes a non-judgmental, conversational approach to prompting each individual through complex processes, continually improving, and helping Alight Solutions’ customers obtain business performance objectives for task completion, call deflection, and improving customer satisfaction.

In this free report, Dan Miller, Lead Analyst & Founder with Opus Research, writes about how Lisa helps make complex decisions simple and what it takes to ensure success with intelligent assistants.

Categories: Conversational Intelligence, Intelligent Assistants, Articles