Customer Authentication is Broken and Voice Biometrics Can Help Fix It

All industries including financial service providers, insurance, telecommunications, government and e-commerce providers are seeking convenient and secure ways to identify and verify their customers.

Opus Research’s Intelligent Authentication Conference (Munich, Germany | June 4th) is dedicated to understanding how authentication and identification technologies can help prevent fraud and enable better customer experiences though simple, zero-effort authentication strategies.

At the event, Lloyds Bank and Deutsche Telekom will present case studies about real-world deployments of voice biometric customer authentication for digital self-service. Based on years of experience, these leading enterprises will share guidelines for employee training and engagement and how to minimize barriers to customer enrollment while protecting privacy.

Panel discussions with industry experts highlight multi-channel, multi-modal, biometric customer authentication; step-by-step implementation guidelines in replacing or augmenting existing authentication methods; understanding the latest trends in AI and machine learning for fraud prevention, anomaly detection, security and personalization, and more.

Intelligent Authentication Conference will be hosted June 4th at the elegant Hotel Bayerischer Hof Munich. The event is a great opportunity to learn the new rules for zero-effort authentication and fraud prevention, and how to conquer authentication’s negative impact on customer satisfaction.

For more information: www.iauthconference.net

Or please contact: Peter Headrick, pheadrick@opusresearch, +1-415-904-7666



Categories: Conversational Intelligence, Intelligent Authentication, Articles