By incorporating the latest advances in machine learning techniques combined with voice biometrics used for caller authentication, contact centers now have the ability to expose previously unsuspected fraudulent intent.

In the ongoing response to sophisticated fraud attacks, the creation of high-quality fraudster watchlists from historical recordings not only provides a highly effective defense, but also an improved ability to prosecute fraudsters. Removing these ‘bad actors’ from the picture is a revolution in the fight against fraud.

In the upcoming webinar (“Outsmarting Contact Center Fraudsters with Supercharged Voice Biometrics” – Thursday, February 7, 2019), Dan Miller, Lead & Founder with Opus Research, Ravin Sanjith head of Intelligent Authentication with Opus Research), and Efrat Kanner-Nissimov (Director, Product Marketing, Partners & Alliances, NICE) discuss how voice biometrics is a superior form of contact center authentication.

Topics Include:

• How live agents are pivotal to good customer experience, ensuring compliance and security through caller authentication
• As the voice channel continues to grow in importance, it also the weakest link in a company’s omnichannel structure
• How to accelerate the scale and quality of voice biometric watchlists for fraud detection and prevention
• Historical recordings are a treasure trove of identification data and can expose previously unsuspected fraudulent activity

Don’t miss this free webinar— Register Below!

Thursday, February 7, 2019 — 1:00 PM EST / 10:00 AM PST / 8:00 PM IST

Categories: Conversational Intelligence, Webcasts, Intelligent Authentication, Articles