Intelligent Assistance – Solving Digital Commerce Challenges
“Intelligent Assistance” describes a class of technologies and capabilities that enable a company to understand and assist its customers on their preferred channels by using natural language.
To create a powerfully effective and seamless customer experience using Intelligent Assistance (IA) requires a coordinated effort across different business units.
In this report, Opus Research Analyst Amy Stapleton offers practical advice to six key enterprise stakeholders — the IVR team, Contact Center Operations & Management, Systems Design & Development, Digital Commerce & Emerging Technologies, Customer Experience, and Marketing — on how to develop an IA strategy.
Please fill out the form below to receive a free copy of this whitepaper, and for more information:
Peter Headrick, [email protected], +1-415-904-7666
Categories: Featured Research, Advisories, Reports, Conversational Intelligence, White Papers, Intelligent Assistants, Articles
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