Barely four months have passed since Aspect’s acquisition of Voxeo and the parent company is already aggressively marketing a robust, cloud-based contact center service called Zipwire, based on Voxeo’s core technologies. Targeting “small-to-medium businesses” (SMBs), the sweet spot of the new offer is contact centers in the 250 agent range, but Aspect says that the solutions scales “up to 1,800” simultaneous users. For Voxeo, this reflects remarkable speed for incorporating the fruits of an acquisition into its primary offering.

Aspect is offering a 30 day “try-and-buy”  introductory offer for up to 10 seats in for selected customers in North America. This amounts to a “no-risk” option for companies to implement the solution without disrupting existing systems and implementation. Small businesses are the immediate beneficiaries, but Aspect’s emphasis on the ability to scale up indicates that larger companies can avail themselves of this cloud-based approach to customer care.

Aspect tells us that a number of companies in North America are already trialling the system. That said, general availability is scheduled for January 2014 in North America. Channel partners will be able to start marketing Aspect-based solutions in the second half of 2014, which corresponds to the introduction of Zipwire in broader, global marketts in the second half of 2014.

Categories: Conversational Intelligence, Articles

Tags: customer care, Aspect, Contact Centers, The cloud