A new generation of voice biometrics is being deployed in call centers. Technological advancements now enable “passive” authentication with high levels of accuracy, which overcomes historical challenges to customer adoption of voice authentication.

Participants in this free webinar learn about the new approach to caller authentication and fraud detection, and hear how major financial institutions are implementing passive voice biometrics in the call center.

What you’ll learn:

• A primer on “passive voice biometrics” highlighting enrollment & verification
• Underlying new technologies: Passive operation, dual screening, multi-factor analysis
• Real-world field implementations showing business results and performance metrics

Who should attend:

• Executives and managers in customer care and call centers who want to know alternatives for strong, convenient user authentication
• Experts in information security and access control
• Fraud and risk management specialists

Speakers:

• Vipul Vyas, VP of Client Development – Victrio
• Joe Schmid, VP, Product Management of Authentication Solutions – Victrio
• Derek Top, Editorial Director – Opus Research

Live Webcast: Fulfilling the Promise of Voice Authentication – The Passive Approach

Wednesday, April 24, 2013 — 2 p.m. EST / 11 a.m. PST
Register at BrightTalk or Sign Up Below to join the Webcast

Categories: Webcasts

Tags: Voice biometrics, authentication, Contact Centers