Waze was one of the earliest mashups of crowdsourcing, Maps and Navigation services on an application for Apple’s iOS based devices. It has, over time, added versions for Symbian, Android, Blackberry and Windows Mobile based devices.
As noted in the video above, its designers have long contemplated adding more “voice” to the app, and they have been true to their word. It’s clearly not the dream “hands-free, eyes-forward” use case that would make it most appropriate for drivers. But it is very cool to have audio “alerts” that are the product of spoken input from drivers providing contemporaneous commentary on the traffic or weather phenomena that they are observing. The company has said that upgrades to the other platforms will be available in the future.
Categories: Articles
Claude Managed Agents and the Parts of CX Automation That Shouldn’t Last 
Oracle’s Service Manager Workspace Hints at an AI Control Layer for Service Operations 
The Proof-of-Value Scoreboard: Measuring What Matters for BPO AI 
Zoom’s Next Act Runs Through CX