West Corporation is boosting its product and services portfolio by acquiring Holly Connects. Terms of the deal remain undisclosed but the companies say Holly will become part of West’s Communications Services segment and continue to target hosting providers, telecom and enterprise clients.

The acquisition underscores the importance of Recombinant Communications as a growth strategy for West Corporation in developing both hosted and on-premise IVR deployment options and managing complex installations with the additive platform offered by Holly. As it stands now, West Corporation was already one of Holly’s largest installations in North America so the merging of the voice platforms should be relatively seamless.

We’ll follow with more information about the acquisition.

Categories: Articles

Tags: Voice Self Service, Recombinant Communications