“Voice Biometrics: Increased Sevice, Increased Security”

Webcast On-Demand
Watch below!

Since 2007, Australia private health insurer ahm (Australia Health Management) has successfully managed one of the largest public-facing deployments of speaker verification. With more than 400,000 yearly calls into its main contact center, ahm hss implemented an automated voice verification system to provide quick, accurate authentication of callers enhancing member security and improving the customer experience.

In this free webcast, ahm will discuss the project planning involved for voice biometric deployments including lessons learned and what the company would have done differently, enrollment strategies, challenges, benefits, and ROI savings.

Speakers:
Dan Miller – Senior Analyst, Opus Research
Rob Thomas – Manager Operations Business Systems, Australian Health Management (ahm)
Martyn Riddle – GM Marketing, Customer Contact Solutions, Salmat

To receive a copy of the slide presentation from the webcast, please email Derek Top, Director of Research, Opus Research.

Categories: Webcasts

Tags: Voice biometrics, secure customer care, speaker verification