As part of its long-standing plans for global expansion, Enghouse Systems Limited, parent company for Syntellect, completed its acquisition of Trio AB, an enterprise solutions provider founded in 1992. Trio provides voice processing and call processing platforms for enterprises in Scandinavia. While it was founded in 1992, it had been acquired by Teligent AB in 2006 as a premises-based offering from a value added service provider. Teligent put Trio up for sale in late 2008.

Enghouse/Syntellect has built a profitable, global business through acquisition and assimilation of companies that expand its global reach while delivering an installed base of customers that are, in effect, pre-qualified to contract for Syntellect’s portfolio of services, applications and platforms. Recent acquisitions, including Envox (in October 2008) and Fluency Voice (June 2008) have had a decidedly Western European flavor. The purchase price ($7 million) reflects the value of Trio’s installed base of 1,500 enterprises in Scandinavia who are using Trio’s core contact center and call routing software platforms. Trio, for instance, started as a provider of PC-based fax systems for desktops but, over the years evolved into a profitable $15 million enterprise marketing IVR and telecommunications infrastructure to medium-to-large businesses though offices in Sweden, Norway and Denmark.

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