Attendees at eComm 2009 witnessed the coming-out party of a new technology firm called RebelVox as VP of Technology Matt Ranney ran through the core capabilities of the firm’s suite of software. Growing out of the defense communications domain, RebelVox has patent-pending technologies that, when combined, provide users with the ability to toggle seamlessly between synchronous (real-time) and asynchronous (recorded or retrieved) communications. Its as if individuals engaged in a phone conversation or conference call could take Tivo like control of both the origination and playback of content.

As depicted in this video, RebelVox has the same attributes as “push-to-talk” to initiate a conversation at the push of a button. However, from that point on, it introduces several new possible means for handling conversations in a way that transcends both time and space. If a prospective recipient is available, he or she can respond immediately. If not, the system stores the message for later retrieval, at which point a recipient takes Tivo-like control of playback – to listen, pause, speed-up and eventually sync-up with the “live” interaction.

The solution overcomes many of the problems that arise when people are unavailable or network connectivity is uncertain. The company is in the early development stage and has identified several use cases in the tactical communications and commercial settings. We see some interesting applications in contact center settings where a platform that transcends both time and space can re-write the economics by eliminating call queues and hold times while distributing calls among a broad spectrum of agents or experts around the world.

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