VoiceVault, in a partnership with Austin Biometrics, has completed negotiations with the state of Texas to offer voice biometrics solutions to any state government agency. According to the agreement, VoiceVault has been awarded a GoDIRect contract paving the way for any Texas government agency the ability to order product offerings.

The offerings, which are billed as-a-service, include VoiceTrack, a phone-based time-and-attendance solution; password reset capabilities; caller authentication and VoiceVault’s Advanced Electronic Signatures service. Under the new agreement, according to VoiceVault VP of North America Julia Webb, the company’s voice biometrics services could be used by state agencies as payment verification for everything from recording taxes, benefits, and other payment solutions. According to Webb, the state of Texas government had become aware of and interested in voice biometrics to support home-based detention.

Webb also mentioned the continuing roll-out of its voice signature service for Wellpoint is now being deployed in 17 states, with Texas and California next on the list. Internal monitoring by VoiceVault, says Webb, is showing a rate of 1000-1,500 voice signatures being added every day. The voice signature service is intended to help insurance providers reduce costs in lowering agent time and expediting the process to complete applications.

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