Genesys Labs is enlisting a multiplicity of partners into its intelligent Customer Front Door™ program. The iCFD is more than a metaphor because it calls for the integration of hardware, software and professional services that amount to big business for solutions providers across the boards.
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Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
Opus Research Report: “2020 Intelligent Authentication and Fraud Prevention Intelliview”
Introducing Native Process Automation: The Foundation of Practical Workflow Management
Opus Research Report: “Enhancing Artificial Intelligence with Human Insight”